What is the County Court Business Centre

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In this guide, we’ll explore the County Court Business Centre (CCBC) in England and Wales, including what they do and how you can contact them.

The County Court Business Centre (CCBC) is a specialised part of the county court system in England and Wales, responsible for handling a vast number of money claims electronically.

Established to provide a more streamlined process for dealing with certain types of county court cases, the CCBC enables solicitors and claimants to make bulk claims, typically for debts like unpaid invoices or loans. Its operations hinge on the use of technology to manage cases efficiently, which in turn helps to reduce the time and costs associated with traditional court proceedings.

As you explore the services offered by the CCBC, you’ll find that this facility is particularly suited for businesses and organisations that deal with high volumes of claims.

It operates under the same legal framework as the traditional county courts, but its emphasis on electronic processing allows it to serve claimants with greater speed.

Importantly, while the centre facilitates the initial stages of the claim process electronically, any subsequent hearings related to these claims are transferred to the defendant’s local county court, should they be contested.

Your interactions with the CCBC might include submitting a claim, managing an ongoing case, or responding to a claim made against you.

To engage with their services, a detailed understanding of the protocols, forms, and timelines is crucial. Accessing their efficient system can result in expedited resolution of financial disputes.

It is crucial to abide by their regulations and deadlines to ensure the process remains smooth and the prospect of recovering debts is maximised.

Overview of the County Court Business Centre

The County Court Business Centre (CCBC) is a specialised part of the county court system in England and Wales designed to handle bulk processing for particular types of claims.

Purpose and Function

CCBC’s main function is to offer streamlined processing for a high volume of cases that can be dealt with on paper, without the need for a court hearing.

This includes cases like debt claims and enforcing judgments. CCBC provides a centralised location where such bulk services are administered, making the court process more efficient for both claimants and the court system. It operates using specific criteria for the types of cases it handles to maintain its efficiency and effectiveness.

Location and Jurisdiction

The CCBC is located in Northampton, serving England and Wales. While it is based in Northampton, its jurisdiction covers the entirety of England and Wales, ensuring uniform service provision across these regions.

Despite its physical location, CCBC operates largely through online and postal communications, which allows users to access its services without geographic limitations.

What does the County Court Business Centre do?

The County Court Business Centre (CCBC) is a specialised facility in the UK that manages and processes a high volume of court claims.

It operates primarily through electronic means, allowing for streamlined case management and faster handling of documentation.

The centre is part of the County Court system and adheres strictly to legal standards and practices.

Key functions of the CCBC are:

  • Processing Claim Forms: The CCBC processes claim forms (N1 forms) submitted for various civil matters, including debt and recovery actions.
  • Issuing Claims: Once checked for compliance, claims are issued to the defendants, initiating the court process.
  • Handling Judgments: If a defendant does not respond, the CCBC assists claimants in obtaining default judgments.
  • Enforcing Orders: The centre facilitates enforcement of court orders, ensuring legal decisions are carried out.

The CCBC’s role extends to:

  1. Providing support for claimants and defendants via phone and email.
  2. Managing online services that allow users to file and manage claims digitally.
  3. Coordinating with other branches of the County Court for hearings and more complex proceedings.

The use of technology allows your cases to be handled efficiently, saving you time. It should be noted that while the CCBC deals with a plethora of cases, certain complex claims and disputes will still be transferred to local county courts where they can be addressed in more detail.

Case Management at the County Court Business Centre

You will benefit from having an understanding of how the County Court Business Centre (CCBC) operates when it comes to managing cases.

Types of Cases Handled

CCBC is responsible for the administration of a variety of monetary claims, such as those concerning:

  • Uncontested debt recovery
  • County Court judgments (CCJ)
  • Enforcement proceedings

Digital Case System

CCBC utilises a digital case management system, ensuring efficiency in handling documentation and case details. Key features include:

  • Electronic filing of claims, with submission confirmation receipts.
  • Online tracking for claimants to stay updated on case status.

Accessing the County Court Business Centre Services

The County Court Business Centre (CCBC) provides convenient methods for individuals and businesses to access court services efficiently.

These include online systems for case management and a support hotline for assistance.

Online Services

You can access a range of services provided by the CCBC through their online portal. The available services enable you to:

  • File a Claim: Submit claims online, avoiding the need for paper submissions.
  • Case Management: Follow up on existing cases, view case histories, and keep track of hearings or judgements.
  • Payment Services: Settle fees related to your cases through secure online payment systems.
  • Document Submission: Upload necessary documents related to your case without the need to mail physical copies.

To use these online services, navigate to the official CCBC website and register for an account. The platform is designed for simplicity, ensuring easy navigation.

Helpline and Support

The CCBC helpline is operational during standard working hours and provides direct assistance for queries related to court services. When you call, you can expect to receive help with:

  • Technical Issues: Guidance on troubleshooting any problems encountered while using the online services.
  • General Inquiries: Answers to questions about court processes, filing procedures, and timelines.
  • Case Information: Specific details about the status and progression of your legal matters.

The helpline number is available on the CCBC official website. It’s advisable to have your case number and details at hand before making a call for more efficient assistance.

The Role of Legal Practitioners

Legal practitioners play a pivotal role in ensuring that the proceedings at the County Court Business Centre (CCBC) are conducted smoothly and efficiently. They provide both representation and guidance to their clients and manage the complexities of case submissions.

Representation and Advice

As a legal practitioner, you are responsible for offering expert advice to your clients on the merits and drawbacks of initiating legal proceedings through the CCBC.

You are tasked with interpreting legal documents, presenting legal options, and formulating a robust case strategy.

Your guidance is instrumental in helping clients understand their legal position and the potential outcomes of their case.

  • Advice: Provide clear, accurate legal advice.
  • Representation: Act on behalf of the client throughout legal proceedings.

Case Submission Processes

Your expertise in the case submission processes is crucial. You must navigate the CCBC’s specific procedures for submitting claims and supporting documents.

This involves preparing and submitting claims through the appropriate channels, ensuring all documents adhere to the required standards, and liaising with the court to track the progress of the case.

  • Prepare: Compile necessary documents with precision.
  • Submit: Use CCBC systems to submit claims.
  • Track: Monitor the case’s progress and communicate updates to your client.

Financial Considerations

When engaging with the County Court Business Centre, it’s important to be aware of the applicable fees and the payment methods accepted for transactions.

Fees and Charges

Your interaction with the County Court Business Centre will involve certain fees. Below is a table detailing the most common charges:

Service Offered Fee (GBP)
Filing a Claim Varies*
County Court Judgment Fixed Fee
Enforcement action Varies*

*Fees for filing a claim and enforcing a judgment vary depending on the amount claimed and the enforcement method chosen.

Payment Methods

The County Court Business Centre offers a variety of payment methods for your convenience:

  • Credit/Debit Card: Visa and MasterCard are widely accepted.
  • Cheque: Payable to “HMCTS” and sent via post.
  • Bank Transfer: Details provided upon request.

Please ensure that payments are made promptly to avoid delays in processing your case.

How do I contact the County Court Business Centre?

To enquire about services, submit documentation, or resolve a query with the County Court Business Centre (CCBC), you can use several contact methods.

Depending on the matter’s urgency and nature, options include telephone, email or post.


To speak directly with the CCBC staff, call their phone number during office hours.

Office Hours:

  • Monday to Friday: 8:30 am – 5:00 pm

Phone Number:

  • Within the UK: 0300 123 1056
  • Outside the UK: +44 300 123 1056


Send an email for non-urgent queries or documents. Include your case number and personal details for a faster response.

Email Address:


For sending original documents or formal correspondence, use the postal service. Address your mail to:

Postal Address:

  • County Court Business Centre
  • St Katharine’s House
  • 21 – 27 St Katharine’s Street
  • Northampton
  • NN1 2LH

Please bear in mind that response times can vary depending on the current workload and complexity of your enquiry.

Always include your reference number and personal details in your communication to ensure it is dealt with efficiently and quickly.

Maxine McCreadie

Maxine McCreadie

Author/Debt Expert

Maxine McCreadie, prominent personal finance writer featured in Vogue and Yahoo News, delivers practical guidance, simplifying money management and championing financial literacy.

How we reviewed this article:


Our debt experts continually monitor the personal finance and debt industry, and we update our articles when new information becomes available.

Current Version

May 8 2024

Written by
Maxine McCreadie

Edited by
Ben McCormack

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