If you’ve recently received a letter from a company called Capital Resolve about outstanding debts in your name, you might be wondering why they have acquired your personal details and, more importantly, if you have to pay what they’re asking you to pay.

Capital Resolve is a debt collection agency based in Worcestershire, England. If they have contacted you, it’s likely because they have acquired your debt from your original creditor, who has given up chasing you for payment.

This guide will explore Capital Resolve in more detail, including who they are, what companies use them, and how you should respond depending on whether or not you agree to owing the debt.

Who is Capital Resolve?

Founded in 1997, Capital Resolve is a leading debt collection agency. They specialise in providing highly ethical debt resolution services to a variety of clients within the retail and public sectors, including some of the UK’s leading energy, telecoms, and financial services providers.

For over 30 years, the firm has helped more than 3.5 million customers resolve outstanding accounts and start the path to a debt-free future. According to their website, they specialise in ‘providing professional and ethical debt resolution services’ and ‘achieving good customer outcomes is a key focus’ in their debt resolution process.

Capital Resolve has been wholly owned by Ceverine Holdings Limited since 2023, which is a financial technology company that uses machine learning and digital communication to transform financial management and debt collection strategies. They do this through socially responsible and automated digital strategies.

What are Capital Resolve’s contact details?

Capital Resolve can be contacted in a number of ways. We’ve provided their main contact details below:

Address:

Fountain Court

Crab Apple Way

Vale Park

Evesham

Worcestershire

WR11 1LS

Phone:

01386 258444

Email:

[email protected]

Does Capital Resolve only collect unpaid council tax?

Capital Resolve collects unpaid council tax, but they also recover a wide range of debts for a range of valued clients, including those in the energy, retail, and parking industries, and public sector bodies like the DVLA and HMRC.

Some of the other debts they collect include parking tickets, phone contracts, utility arrears, personal and payday loans, and catalogues. They also collect debts related to County Court Judgments (CCJs).

Is Capital Resolve regulated?

Capital Resolve is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is an independent body that regulates over 50,000 financial service firms up and down the country and whose main aims are to protect consumers from unfair practices and ensure businesses comply with legal regulations.

They are also a member of the Credit Services Association (CSA), which is the UK’s trade association for debt collection and debt purchase firms. As a CSA member, Capital Resolve must operate to the highest standards and in full compliance with a strict code of practice that encourages early engagement with individuals in financial difficulty.

Finally, the firm is registered with the Information Commissioner’s Office (ICO) under the Data Protection Act (2018). The ICO exists to uphold information rights in the public interest and promote openness by public bodies.

Can Capital Resolve take legal action against me?

Yes, Capital Resolve can potentially take legal action against you if you have outstanding debt and you continually ignore their attempts to resolve the problem.

The main form of legal action they are likely to take is a CCJ, which is a court order that instructs you to repay a debt in full or in instalments. When a CCJ has been issued against you, it will remain visible on your credit file for six years.

Having a CCJ on your credit report will make it difficult to access most types of credit as it proves that you’ve ignored your debt for some time. It’s always best to deal with an unpaid debt as soon as you’re contacted by a debt collector – even if you can only afford to make regular instalments.

However, it’s important to note that while a debt collection agency could potentially take legal action against you, they don’t have the same legal powers as enforcement agents. This means that they can’t force entry to your home or seize your assets.

I don’t think I owe money to Capital Resolve. What should I do?

If you’ve been asked to repay a debt but you don’t think you owe it or it’s already been settled, it’s important not to panic as you do have options.

It can be tempting to ignore a debt collection company in the hopes that it puts a stop to all contact – especially if you’re confident you don’t owe anything or they’ve contacted the wrong person – but this won’t make them go away. In fact, they will usually just contact you more until they get a response.

The first thing you should do is request evidence that you owe the money they are claiming you owe as soon as possible. If you’re still confident the debt isn’t yours to pay, you must dispute it alongside any evidence, such as proof of payment or bank statements.

However, if you discover that you do owe the money, you can pay it upfront or negotiate a payment plan where you settle it in smaller instalments that you can reasonably afford.

How should I respond to Capital Resolve?

There are two main ways to respond to a debt collection agency, depending on your financial situation. We’ve outlined them below:

Make full payment

If you’re in a position to do so, it’s always better to make full payment of the debt as soon as possible. This will allow you to put your money worries behind you and make a start on rebuilding your credit score.

However, we know that if you’re in a position where you owe a substantial amount of debt, it’s typically not feasible to pay it off in full. It might also be an option to make a ‘full and final settlement offer’, which is a lump sum that is less than the total amount owed that the debt collection agency might accept in exchange for writing off the rest of your outstanding balance.

Arrange a payment plan

If you can’t afford full payment of the debt but you’re still committed to dealing with it, most debt collection companies are happy to accept a payment plan where you make monthly payments towards what you owe.

It’s important that your offer of payment is both realistic for you and likely to be accepted by the debt collection agency. It must align with your budget and work around your other financial obligations to prevent any further financial hardship.

Can I get further assistance from other organisations about my unaffordable debt?

If you’re struggling with mounting debt, there are several options available to you. Whether you’ve already been contacted by a debt collection agency or you’re just worried it might happen soon, don’t hesitate to reach out to a financial organisation or charity for free advice and support tailored to your circumstances.

We know how worrying it can be to be contacted by a debt collection agency out of the blue, but you don’t have to face your problem debt alone. At UK Debt Expert, we can assess your financial situation and advise on the best course of action for you, whether that’s a formal debt solution or a simple budget restructure.

Similarly, if you believe you are being harassed by constant phone calls or text messages from a debt collector, you can complain to the company directly or dispute it to the Financial Ombudsman Service (FOS). They will conduct an impartial investigation into your case and determine whether or not the debt collector acted fairly.